GDPR Compliance

Our Commitment to Data Protection

Stellar Roam is committed to protecting the personal data of all individuals, including residents of the European Union and European Economic Area. We adhere to the principles outlined in the General Data Protection Regulation (GDPR) for all users, regardless of their location.

Data Controller Information

Stellar Roam acts as the data controller for personal information collected through our website and services. Our contact details are:

Stellar Roam
250 University Avenue, Suite 400
Toronto, ON M5H 3E5
Canada
Email: [email protected]

Legal Basis for Processing

We process personal data under one or more of the following legal bases:

• Consent: When you have given clear consent for us to process your personal data for a specific purpose
• Contract: When processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legal obligation: When processing is necessary for us to comply with the law
• Legitimate interests: When processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those interests

Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a small fee for this service if the request is unfounded, repetitive, or excessive.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions. This right is also known as the "right to be forgotten."

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

How to Exercise Your Rights

If you wish to exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month of receiving it. If your request is complex or we receive multiple requests, we may extend this period by two additional months. We will inform you of any extension within one month of receiving your request.

Data Transfers

As a Canadian organization, some of your personal data may be processed in Canada. Canada has been recognized by the European Commission as providing an adequate level of protection for personal data. For any transfers to other countries that do not have an adequacy decision, we ensure appropriate safeguards are in place.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide services to you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

Data Security

We have implemented appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data where appropriate
• Ability to ensure ongoing confidentiality, integrity, availability, and resilience of processing systems
• Ability to restore availability and access to personal data in a timely manner in the event of an incident
• Regular testing and evaluation of the effectiveness of security measures

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to individuals, we will also notify those individuals directly.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects individuals.

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with a supervisory authority. In Canada, you may contact the Office of the Privacy Commissioner of Canada. EU residents may contact their local data protection authority.

Changes to This Notice

We may update this GDPR compliance notice from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this notice periodically.

Contact Us

For any questions about this GDPR compliance notice or our data protection practices, please contact us at:

Stellar Roam
250 University Avenue, Suite 400
Toronto, ON M5H 3E5
Canada
Email: [email protected]